We are committed to protecting your privacy. The following describes the information we obtain from you and how we use it:

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address.

When you order, we need your name, telephone number, e-mail address, mailing address, credit card number, and expiration date. This allows us to process your order and notify you of your order status. If you supply us with your postal address on-line you will only receive the information for which you provided us your address. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

When you enter a contest or promotional feature, we may ask for your name, address, and e-mail address so we can notify you if you are a winner.

HMS Enterprises, Inc does not sell, trade, or rent your personal information to others. The information we collect is used to improve the content of our Web page and to notify you about updates to our Web site. This information is not shared with other organizations. You may choose not to receive these mailings at any time.

With respect to cookies: We use cookies only to record session information, such as items that you add to your shopping cart.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies - In fact, we do not use ads at all.

By using our web site, you consent to the collection and use of this information by HMS Enterprises, Inc. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

We store and process your personal information on our computers and we protect it by maintaining physical, electronic and procedural safeguards in compliance with applicable US federal and state regulations. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.

If you have any questions about the security of doing business with us or our Privacy Policy, please feel free to contact our HMS Enterprises, Inc.

Customer Guarantee: We guarantee you will be 100% satisfied with your order or we will accept it for return for a full refund of your purchase price. - See our Return Policy below for details.

Return Policy: Our No-Questions-Asked Return Policy is simple. Within 30 days of receipt of your order, you may return any item (except as noted below) with its original packaging and accessories in its original condition for a refund. Shipping and handling charges are non refundable. Items with free shipping, or Price Matched against other reseller's free shipping, will be refunded less shipping costs.

Electronic Media - All items delivered in DVD, or CD format must be returned unopened for refund, otherwise defective media will be replaced in the same format and title only.

Factory Sealed Products are charged a 20% restocking fee if the seals are broken. These products include Diamond Plates and Shapton GlassStone® waterstones and accessories.

Special Orders are not returnable.

Photo Variations - All images represent our products, to the best of our ability, within the limits of the internet and computer graphics. Unfortunately, individual computers reproduce color in vastly different spectrums, depending on video cards, monitor settings, etc. In view of this, we cannot guarantee that the image you see accurately portrays the actual product colors. The customer will be responsible for all freight charges incurred in shipping and/or returning of products for this reason.

If you have any questions regarding your order, or need to return an item please contact HMS Enterprises, Inc via email giving your Order Reference Number and the item(s) you wish to return. We will provide you with a RMA number and shipping instructions. Items returned without an RMA will not be accepted or credited.

You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.